Refund Policy

Last updated: October 14, 2026

MV Creator provides immediately available digital media services and Credits. This policy explains when a payment may be refunded, when Credits are returned automatically, and how to submit a request. It does not limit any non-waivable right available under applicable consumer law.

1. First Subscription Purchase

Your first paid MV Creator subscription is eligible for a full refund when both conditions are met:

1. you contact us within 7 calendar days after the first charge; and
2. you have used no more than 5 Credits from that subscription.

This introductory eligibility applies only to the first paid subscription charge on an account, whether the subscription is billed monthly or annually. Subscription renewal payments, plan changes, and partially used billing periods are non-refundable unless another exception below or applicable law applies.

Turning off renewal stops future charges but does not automatically refund the current period. You can manage renewal through available account or billing controls and continue using paid benefits until the current billing period ends.

2. One-Time Credit Packs

A one-time Credit pack is eligible for a full refund when:

1. you contact us within 7 calendar days after purchase; and
2. none of the Credits from that pack have been used.

Once any Credit from a one-time pack has been used, that pack is not refundable except for duplicate billing, a confirmed payment error, mandatory legal rights, or another exception stated below.

3. Other Eligible Cases

We will also provide an appropriate refund or correction for:

• a duplicate charge for the same purchase;
• a confirmed payment or billing error attributable to MV Creator or its payment processor;
• a verified MV Creator outage lasting more than 72 consecutive hours that materially prevented use of a paid creation service; or
• a refund required by applicable law.

For an eligible prolonged outage, we may offer a proportional refund, an extension of paid benefits, or replacement Credits, depending on the effect on the purchase and applicable law.

4. Failed Creation Tasks

When a video, image, or character task fails or is canceled for a confirmed technical reason, MV Creator returns the Credits charged for the failed task or failed item. Successful items in a partially completed image batch remain available, and only failed items receive the applicable Credit return. A restored free trial or automatic Credit return is not a cash refund.

Automated video and AI image results can contain artifacts, timing or transcription errors, unexpected movement, visual variation, or differences from a prompt. Dissatisfaction with a successfully completed result does not by itself make a purchase refundable. Generating again creates a new task with a new charge; downloading an existing result does not create another charge.

5. Non-Refundable Cases

Unless applicable law requires otherwise, refunds are not available for:

• a first subscription request submitted after 7 days or after more than 5 subscription Credits have been used;
• subscription renewals, plan changes, or unused time after voluntarily turning off renewal;
• a one-time Credit pack after any Credit from that pack has been used;
• Credits or trials obtained through a free allocation, promotion, compensation, or prior Credit return;
• dissatisfaction with a successfully completed video or image, including its style, motion, lip synchronization, lyric recognition, timing, crop, format, or processing quality;
• a task affected by inaccurate settings or Inputs selected by the user after the final cost and configuration were shown;
• a purchase affected by account sharing, fraud, chargeback abuse, or a violation of the Terms of Service; or
• inability to use the Service caused by an unsupported file, browser, device, codec, local network, publishing platform, or third-party condition outside MV Creator's reasonable control.

6. How to Request a Refund

Submit a request through the support channel shown in MV Creator using the email associated with your account. Include:

• your account email;
• the Waffo Pancake transaction or order reference;
• the purchase date and product or plan;
• the reason for the request; and
• any information that helps us investigate a duplicate charge, billing error, or outage.

Do not send passwords, complete payment-card details, or private media files. We generally acknowledge a complete request within 2 business days and aim to decide it within 5 business days. We may ask for additional information to verify the account, usage, or transaction.

7. Approved Refunds

Approved cash refunds are sent to the original payment method through Waffo Pancake. MV Creator does not charge a refund-processing fee. Banks and payment networks commonly take 5–10 business days after approval to post the refund, but timing may vary by provider or country.

When a purchase is fully refunded, related unused Credits and paid benefits may be removed. If a bank or payment provider reverses a transaction before we finish reviewing it, we may suspend fulfillment or the related paid benefits while the dispute is pending.

8. Billing Questions and Chargebacks

If you do not recognize a charge or believe it is incorrect, contact support before opening a chargeback so we can investigate. This request does not waive or restrict your right to contact your bank, card issuer, payment processor, or a consumer-protection authority.

9. Changes to This Policy

We may update this policy for future purchases. A change will not reduce refund rights that already applied when you completed a purchase. The current version and update date will remain available on this page.

10. Contact

For refund, cancellation, or billing questions, use the support channel shown in MV Creator.